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2:11 Inform Users of Long Download Times

Relative Importance:

Relative Importance rating of 4 out of 5

Strength of Evidence:

Strength of Evidence rating of 3 out of 5

Document Type: Guideline


Topic:

General User Experience


Guideline:

Indicate to users the time required to download an image or document at a given connection speed.


Comments:

Provide the size and download times of large images and documents, so that users can decide whether to wait or not.


Sources:

  • Campbell, C.S. & Maglio, P.P. (1999). Facilitating navigation in information spaces: Road signs on the World Wide Web. International Journal of Human-Computer Studies, 50, 309-327.
  • Detweiler, M.C. & Omanson, R.C. (1996). Ameritech Web Page User Interface Standards and Design Guidelines. Ameritech (now SBC).
  • Evans, M. (1998). Web Design: An Empiricist’s Guide. Unpublished master’s thesis. Seattle: University of Washington. Retrieved May 2003, from http://response.restoration.noaa.gov/webmastr/webdesgn.pdf.
  • Nielsen, J. (2000). Designing Web Usability. Indianapolis, IN: New Riders.

Good Example:

In both of these examples, the user is given an indication for how long the downloads will take with various connection speeds.

02_11_good_example1

02_11_good_example2

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