7:1 Provide Navigational Options
Strength of Evidence:
Document Type: Guideline
Do not create or direct users into pages that have no navigational options.
When creating links that open new browser windows, ensure that the ‘Back’ button is still available, and that the new window is setup to return the user to the original browser window. Disabling navigation is confusing and frustrating to users, and can negatively impact user satisfaction and task completion.
Detweiler, M.C. & Omanson, R.C. (1996). Ameritech Web Page User Interface Standards and Design Guidelines. Ameritech (now SBC).
Lynch, P.J. & Horton, S. (2002). Web Style Guide (2nd Edition). New Haven, CO: Yale University Press. Retrieved November 2005, from http://www.webstyleguide.com/index.html?/contents.html.
Spool, J.M., Scanlon, T., Schroeder, W., Snyder, C., & DeAngelo, T. (1997). Web Site Usability: A Designer’s Guide. North Andover, MA: User Interface Engineering.
Tullis, T.S. (2001). Web usability lessons learned. Fidelity Center for Applied Technology Technical Report. Fidelity Investments.
Zimmerman, D.E., Slater, M., & Kendall, P. (2001). Risk communication and a usability case study: Implications for Web site design. Proceedings of the IEEE International Professional Communication Conference, 445-452.
Title: Open New Windows for PDF and other Non-Web Documents
Description: When using PC-native file formats such as PDF or spreadsheets, users feel like they're interacting with a PC application. Because users are no longer browsing a website, they shouldn't be given a browser UI.
Title: Disabling a browsers navigation bar
Description: Disabling a browsers navigation bar can have serious consequences for your users. However, it may be the right answer in some cases.