2:3 Standardize Task Sequences
Strength of Evidence:
Document Type: Guideline
General User Experience
Allow users to perform tasks in the same sequence and manner across similar conditions.
Users learn certain sequences of behaviors and perform best when they can be reliably repeated. For example, users become accustomed to looking in either the left or right panels for additional information. Also, users become familiar with the steps in a search or checkout process.
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