Strength of Evidence:
Document Type: Guideline
General User Experience
Optimize the credibility of information-oriented Web sites.
Provide a useful set of frequently asked questions and answers (FAQs). Provide articles containing citations and references, and show the author’s credentials. Ensure the site looks professionally designed. Provide an archive of past content (where appropriate). Maintain the website’s content so that it is up to date. Make sure that links to outside sources are properly referenced, and ensure that all links coming to the site are from credible sources.
Related Usability Guidelines: